Why financial & banking sectors need human touch more than others: Part 2
30 March 2022. Financial institutions should ensure digital touch points are designed as conversations – real and human. This will earn them trust, and also inspire pride in their employees.
How human is your organisation
20 February 2022. Business performance and revenue are no longer the only parameters on which business is measured. What was earlier considered pure human attributes are now parameters on which organisations are judged.
Why financial & banking sectors need human touch more than others: Part I
3 February 2022. To achieve growth in the post-pandemic world, BFSI sector companies need to respond to customers’ emotional needs like hope and trust
What makes a good design: Achieving positive change
29 December 2021. Good design is not change for its own sake, but positive change to reduce cognitive load, soothe emotions, and tell customers that this business cares for you.
What I learnt about CX at my Abbu’s (father’s) shop
8 November 2021. My father built an optical shop in the busiest business district of Calcutta. That was my first real-world design school.
Season’s greetings from Team HUDE
Diwali 2021 comes with the last shadows (hopefully!) of the COVID-19 pandemic. In this collection of curated list of readings and viewings, we share design-related inspirations that might light up your imagination too. Seasons greetings! – HUDE Team